Elements are atomic level styles. Individually, they don't bear any context. They are the parts that makes up both low level and high-level components.

We’re here to help.

Please check the light indicators in your modem

Please check the light indicators in your modem

Check for Outages in your Area

Check for Outages in your Area

Schedule a Repair

First, pick a day when you’ll be available for our technicians to go to your area for your repair.

Still need to contact us?

Please present your reference number.

Have you tried checking your cables?

The LAN cable and the power cord should be intact and properly connected.

Have you tried checking your cables?

The LAN cable and the power cord should be intact and properly connected.

Check Outage

All Services are Online

What will happen to my internet connection if I use up my internet allowance?

Once you use up your internet allowance, you can still browse, but you'll be surfing at the minimum browsing speed.

I forgot my WiFi Password.

Account Name

Broken Post All All All All Internet Internet Mobile Mobile Modem Modem Menu Item

Estimated Resolution Time

June 11, 2019 5:00pm - 8:00pm

Status

Technicians are on the way to the location.

You still have
24.5 GB / 100 GB
of data this month.

Check Cables
Check Cables
Check Cables
Check Cables

Last Updated

May 29, 8:00PM
We have assigned technicians to conduct a repair in your area. Our technicians are on the way to your area.
Hey Ja! We've just checked this issue on your account and we need a few more information to help us resolve this issue faster. To answer, you may directly reply to this conversation. If you don't respond in a few days, a customer representative will get in touch with you.
Hello, my number is 09475732884.

Reply to this discussion

Submit
Plans Billing Prepaid Wifi
5 mins. +1GB Data

Time remaining to unlock

5d, 12h, 27m

Open Box
30

Low-level component are component types composed of 2 or more elements. They are the building blocks of high-level components or contextual components.

5 Mbps

  • 5 Mbps
  • 10 Mbps
  • 15 Mbps

Select Your Internet Speed

5 Mbps

  • 5 Mbps
  • 10 Mbps
  • 15 Mbps

Issue

I have no internet connection.

Give Us a Call

(02) 7301000

24 hours a day, 7 days a week.

Give Us a Call

(02) 7301000

24 hours a day, 7 days a week.
  • Prepaid
  • Postpaid
  • Prepaid
  • Postpaid

Get SMS notifications about status of outage

Repair Day

June 1, 2019

Afternoon 1-5 PM

Jun

1

Sun

May

29

Thu

May

29

Thu

Morning

8AM to 12PM

Morning

8AM to 12PM

Afternoon

1PM to 5PM

Afternoon

1PM to 5PM

All Services are Online

104 Magat Salamat St., Cubao, Q.C.

All Services are Online

No issues were found on your location.

All Services are Online

104 Magat Salamat St., Cubao, Q.C.

No issues were found on your location.
Schedule a repair for a technician to look into your issue.

Outage Check

All Services are Online

No issues were found on your location.

Submit A Query

Tell us your concern and we’ll be in touch right away.

Get Started
    All Internet Mobile Modem

Did this solve your problem?

Yes No
Back

Did this solve your problem?

Yes No

Slow Internet

Experiencing Slow Internet?

Let’s check your net speed

Select Your Internet Speed

5 Mbps

  • 5 Mbps
  • 10 Mbps
  • 15 Mbps
Start

Indicators labeled with Power, Internet, Wlan, signal should all have blue lights. If there is a red light, that means there is a problem with your connection.

How was your experience?

Upload Speed

1.5

Ping Speed

305

Upload Speed

1.5

Ping Speed

305

Your Internet Speed is

2.8 Mbps
  • Account Name

  • Account Number

  • Account Name

  • Account Number

Contact Information

Please ensure your contact details are correct for our agents and technicians to get in touch with you.

  • Mobile Number

  • Account Name

    Juan Dela Cruz
  • Account Number

    87654321
  • Address

    104 Magat Salamat St., Cubao, Q.C
  • Contact Number

    87654321

Slow Internet

With due respect, I am writing this letter to Information you that my internet connection is disturbed from last 2/3/4/5 days. I am facing trouble as I am having exams and my most of the work is done online and fo that, I need a proper internet connection.

I have already made a complaint but no one took any action upon it. I expect a quick response as satisfying your customers should be your first priority. Thanks

Broken Post Topaz Rd, Ortigas Center, Pasig, 1600 Metro Manila
  • Estimated Resolution Time

    June 11, 2019 5:00pm - 8:00pm
  • Status

    Technicians are on the way to the location.

    View Details
  • Estimated Resolution Time

    June 11, 2019 5:00pm - 8:00pm
  • Status

    Technicians are on the way to the location.

    View Details

No Internet Connection

Check for Outages in your Area

Check and track if outages are contributing to your internet issue.

Check Outage

You still have
24.5 GB / 100 GB
of data this month.

Get more data Upgrade my Plan

Need to know more about your router?

Query

My internet is slow

Query

My internet is slow

Resolved
  • Huawei-B200
  • Huawei-BM625
  • Huawei-BM622i
  • Huawei-BM622
  • Huawei-BM621
  • Huawei-B933
  • Huawei-Smartax-MT800a

Did this solve your problem?

Yes No

Status

In-Progress

Last Updated

May 29,8:00PM

REF. #1c35fg24

No Internet Connection

View Details
  • Our technicians are on the way to your area.
  • We have assigned technicians to conduct a repair in your area.

Morning

8AM to 12PM

Afternoon

1PM to 5PM

Morning

8AM to 12PM

Have issues with your connection?

Fix my Internet
  • I’m having problems with my internet connection.
  • I want to add more data to my bandwidth.
  • I have a problem with my bill.
  • I want to reconnect my account.

What can we help you with?

  • I forgot my WIFI password

  • Factory reset my router

  • Change my wifi password

Is the Huawei-B200 your current router?

Yes No

Is the Huawei-B200 your current router?

Yes No

Change your password

  • Open your Google Account. You might need to sign in.
  • Under "Security", select Signing in to Google.
  • Choose Password. You might need to sign in again.
  • Enter your new password, then select Change Password.
Change My Password

This might help too

  • What is Globe At Home Prepaid WiFi?
  • How do I change my WiFi name and password?
  • How to access my router's GUI?

Ongoing repair

Technicians are replacing damaged wires and restructuring the post. It will take approximately 8 hours to resolve.

Jun 10, 2019, 12:11 PM

Ongoing repair

Technicians are replacing damaged wires and restructuring the post. It will take approximately 8 hours to resolve.

Jun 10, 2019, 12:11 PM
  • Plans
  • Billing
  • Prepaid WiFi
  • Content Add-Ons
  • TV Add-Ons
  • Volume Boost
  • Basic Troubleshooting
  • Fair Use Policy for Globe At Home
  • Streaming Device Add-ons

Wifi Tips & Tricks

Find out how to make your home the best entertainment hub for you and your family.

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3 3
Your Modem
2 3
Your Modem
  • 24
  • It's your
    30
    with us!
  • 36
  • 24
  • It's your
    30
    with us!
  • 36
  • 24
  • It's your
    30
    with us!
  • 36

You have filled 8 GB / 20 GB of your data cup

Earn data by finishing tasks

Fill your data cup
and win a HGTV Smart
Home raffle ticket!

Learn More

You have filled 8 GB / 20 GB of your data cup

Earn data by finishing tasks

Fill your data cup
and win a HGTV Smart
Home raffle ticket!

Learn More

You have filled 8 GB / 20 GB of your data cup

Earn data by finishing tasks

Fill your data cup
and win a HGTV Smart
Home raffle ticket!

Learn More
  • Sep 09, 2019
  • P 6,508.00
Pay your bill
  • Sep 09, 2019
  • P 6,508.00
Pay your bill
  • Sep 09, 2019
  • P 6,508.00
Pay your bill
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